The no-cool in July.
She calls three companies. The first one to pick up gets the changeout.
Answered on the first try, booked for the next open morning, confirmed by text.
For HVAC
HVAC calls, answered
while you’re in the attic.
July, 4:40pm, you’re in a 140° attic and the phone is buzzing in your pocket. We answer as your company, book the changeout, and text her the appointment.
$149 a month. No setup fee. 30-day satisfaction guarantee.
The three calls HVAC shops lose.
What happens to them now, and what happens instead.
The maintenance customer.
He wanted his fall tune-up. Voicemail. He forgot, and so did you.
Booked on your calendar while he’s still on the line.
The 9pm emergency.
No cooling, an infant in the house, your phone face-down on the counter.
Your on-call tech’s cell rings, then yours. Both of you get the address.
What it says when it answers for you.
An example exchange. Redwall is a made-up shop; the caller is made up too.
AIThanks for calling Redwall Mechanical. I’m an AI assistant and this call is recorded. What’s going on with the system?
CallerThe AC’s running but it’s blowing warm.
AII can get someone out. Is anyone in the house who can’t handle the heat tonight?
CallerNo, we’re okay till tomorrow.
AIThen let’s get you booked. What’s the ZIP code?
What rings your on-call phone.
You tell us on the setup call. For most HVAC shops that’s:
- No cooling with someone at risk in the house
- Gas smell
- Water coming through a ceiling from the air handler
Everything else gets booked as soon as you allow and confirmed by text.
One price. The catch is on this page too.
Everything is in the $149. The limits are listed right next to it.
$149a month
No setup fee. Month to month, cancel any time.
What’s in it
- Every call answered, all hours, every day
- Jobs booked on your own calendar
- A confirmation text to the caller with the address
- Emergencies paged to your on-call cell, then you
- A daily email with every call and its recording, at the time you pick
- Setup done by us, on a call
- Answers in Spanish when the caller starts in Spanish
Where it stops
- 400 minutes of answered calls a month, then 35 cents a minute, billed to the second. Never an automatic upgrade.
- You choose how soon it books: 48 hours ahead unless you allow less, as little as 2 hours.
- It won’t quote your prices.
- If it isn’t sure, it takes a message instead of guessing.
Not happy? Tell us within 30 days of your first confirmation text and we refund every dollar. No questions asked.
Early-access price. Start before our customer portal launches and it stays $149 for as long as you stay. After that, new accounts pay $297.
Next time you’re in the attic.
Forward the line once. The calls you can’t take get answered, booked and texted back, and you read about them in one email a day.